I'm having trouble logging in. What should I do?
How do I cancel my membership?
You may cancel your subscription at any time by going to My Account > Billing > Change Plan >
If you do not see the option to cancel, but are certain you have an active subscription, it is likely that you signed up via the iPhone or Apple TV app, in which case your subscription is managed by Apple. Here's some info on how to cancel an Apple managed account:
Can I get a refund?
Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to classes until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the classes until your year ends. No further charges will be made once you cancel your subscription.
Is there a way to sign up for only 1 month?
You can sign up for our monthly plan, and if you decide that you only want to do one month, you can cancel at any time.
What does it mean that the classes are “mirrored”?
We flip all the footage in our online classes so that you can more easily follow along. For instance, when the choreographer lifts their arm to the side, you should lift your arm to the same side. When they say “right” it truly means “right” to you as well.
None of the above questions address the problem I'm having. How do I contact support?
You can contact support any time at firstname.lastname@example.org